• Refund Policy for Exam Application Fee in Case of Disqualification from Online Test

We understand that sometimes candidates might face unexpected disqualification from an online test after paying the exam application fee. To ensure fairness and transparency, we have established a refund policy with specific causes for disqualification. Please carefully review the following refund policy details:

  1. Refund Eligibility: Candidates who have paid the exam application fee but are subsequently disqualified from the online test due to the following reasons are eligible to apply for a refund:

    a. Technical Issues: Disqualification caused by technical problems such as sudden internet outages or server errors on our end that hinder the candidate’s performance.

    b. System Errors: Disqualification due to errors in the test platform or software that negatively impact the candidate’s ability to complete the test.

  2. Refund Process: To initiate the refund process, disqualified candidates must follow these steps:

    a. Documenting Disqualification: The candidate must provide an official report detailing the cause of their disqualification. This report should include relevant incident descriptions and any evidence that supports their claim.

    b. Contacting Support: The candidate must get in touch with our customer support team within a week after the disqualification occurs. The exact deadline for refund requests will be communicated to the candidate upon disqualification.

    c. Verification: Our support team will meticulously review the provided disqualification report to verify its authenticity and compliance with our policies.

    d. Refund Decision: Based on the review, we will determine whether the candidate is eligible for a refund. If the disqualification is confirmed to be due to technical issues or system errors, the candidate will be entitled to a refund of the exam application fee.

  3. Refund Amount: The refunded amount will be calculated according to the stage of the online test at which the disqualification occurred:

    a. If the disqualification took place very early in the test, a full refund of the exam application fee will be granted.

    b. If the disqualification occurred after a certain percentage of the test duration has passed, a partial refund will be provided. The exact percentage and refund amount will be communicated to the candidate during the refund process.

  4. Administrative Charges: No administrative charges will be deducted from the refund amount for disqualifications caused by technical issues or system errors.

  5. Mode of Refund: The refund will be processed using the same payment method that the candidate used to pay the exam application fee. Alternative refund methods may be considered on a case-by-case basis.

  6. Refund Timeline: The timeline for processing refunds will depend on factors like the candidate’s payment method and involved financial institutions. An estimated timeframe for the refund process will be provided to the candidate during their interaction with our support team.

  7. Appeals: Candidates who disagree with the refund decision may have the option to appeal by providing additional relevant evidence or explanations. The details of the appeals process will be communicated along with the initial refund decision.

  8. Calculation of Refund Amount

    For general candidates, the refund amount will be calculated after deducting 15% of service charges from the application fee. SC and ST candidates will receive a full refund.

  9. Submission of Caste Proof

    SC and ST candidates must submit proper proof of their caste along with their refund claim to qualify for the full refund. This proof may include caste certificates or other relevant documents.

  10. Refund Processing

    Once the refund claim and documentation are submitted, the examination authority will process the refund within a specified timeframe. Candidates are advised to provide accurate bank account details for the refund transaction.

  11. Communication

Candidates will be notified of the status of their refund claim through the contact information provided during the application process. Please ensure that your contact details are up to date to receive timely notifications regarding the refund.

Please keep in mind that this refund policy is subject to updates, and changes may be implemented without prior notice. Candidates are advised to thoroughly read and understand the refund policy before submitting their exam application and fee. If candidates have any queries or require further assistance regarding the refund process, they can reach out to our customer support team through the provided channels.

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